The Coca-Cola Company and Microsoft announce five-year strategic partnership to accelerate cloud and generative AI initiatives - Stories (2024)

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The Coca-Cola Company and Microsoft announce five-year strategic partnership to accelerate cloud and generative AI initiatives - Stories (1)

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Editor’s note – April 23, 2024 – The quotation from Judson Althoff was updated following initial publication.

ATLANTA and REDMOND, Wash. April 23, 2024 — Microsoft Corp. and The Coca-Cola Company on Tuesday announced a five-year strategic partnership to align Coca-Cola’s core technology strategy systemwide; enable the adoption of leading-edge technology; and foster innovation and productivity globally.

As part of the partnership, Coca-Cola has made a $1.1 billion commitment to the Microsoft Cloud and its generative AI capabilities. The collaboration underscores Coca-Cola’s ongoing technology transformation, underpinned by the Microsoft Cloud as Coca-Cola’s globally preferred and strategic cloud and AI platform.

Through the partnership, the companies will jointly experiment with groundbreaking new technology like Azure OpenAI Service to develop innovative generative AI use cases across various business functions. This includes testing how Copilot for Microsoft 365 could help improve workplace productivity.

“Through our long-term partnership, we have made significant progress to accelerate system-wide AI Transformation across The Coca-Cola Company and its network of independent bottlers worldwide,” said Judson Althoff, executive vice president and chief commercial officer at Microsoft. “We are proud to support Coca-Cola as it continues to embrace the era of AI and looks to solutions like Azure OpenAI Service and Copilot for Microsoft 365 to drive innovation across every area of its business.”

Coca-Cola has migrated all its applications to Microsoft Azure, with most major independent bottling partners following suit. As a pioneer in AI adoption, Coca-Cola has been innovating with generative AI for nearly a year and has already leveraged Azure OpenAI Service to reimagine everything from marketing to manufacturing and supply chain and beyond. The company is currently exploring the use of generative AI-powered digital assistants on Azure OpenAI Service to help employees improve customer experiences, streamline operations, foster innovation, gain a competitive advantage, boost efficiency and uncover new growth opportunities.

“This new agreement builds on the success of Coca-Cola’s partnership strategy with Microsoft, showing our commitment to ongoing digital transformation,” said John Murphy, president and chief financial officer of The Coca-Cola Company.“Our partnership with Microsoft has grown exponentially, from the $250 million agreement we initially announced in 2020 to $1.1 billion today.”

The agreement reflects a significant step in advancing Coca-Cola’s digital transformation, focused on providing expanded access to Microsoft’s cloud and AI platforms — as well as solutions such as Microsoft 365, Power BI, Dynamics 365, Defender and Fabric — to enhance efficiency and scalability while fostering innovation across the system.

“Our expanded partnership with Microsoft is an important next chapter in Coca-Cola’s journey toward a digital-first enterprise powered by emerging technologies,” said Neeraj Tolmare, senior vice president and global chief information officerforThe Coca-ColaCompany. “Microsoft’s capabilities help accelerate our adoption of AI to create incremental enterprise value.”

About The Coca-Cola Company

The Coca-Cola Company (NYSE: KO) is a total beverage company with products sold in more than 200 countries and territories. Our company’s purpose is to refresh the world and make a difference.We sell multiple billion-dollar brands across several beverage categories worldwide.Our portfolioof sparkling soft drink brands includes Coca-Cola, Sprite and Fanta.Our water, sports, coffee and tea brands include Dasani, Smartwater, Vitaminwater, Topo Chico, BODYARMOR, Powerade, Costa, Georgia, Gold Peak and Ayataka. Our juice, value-added dairy and plant-based beverage brands include Minute Maid, Simply, innocent, Del Valle, fairlife and AdeS. We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing innovative new products to market. We seek to positively impact people’s lives, communities and the planet through water replenishment, packaging recycling, sustainable sourcing practices and carbon emissions reductions across our value chain. Together with our bottling partners, we employ more than 700,000 people, helping bring economic opportunity to local communities worldwide. Learn more atwww.coca-colacompany.comand follow us on Instagram, Facebook and LinkedIn.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

For more information, press only:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [emailprotected]

The Coca-Cola Company, Scott Leith, [emailprotected]

Note to editors: For more information, news and perspectives from Microsoft, please visit Microsoft Source athttp://news.microsoft.com/source. Web links, telephone numbers and titles were correct at time of publication but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at https://news.microsoft.com/microsoft-public-relations-contacts.

The Coca-Cola Company and Microsoft announce five-year strategic partnership to accelerate cloud and generative AI initiatives - Stories (2024)

FAQs

The Coca-Cola Company and Microsoft announce five-year strategic partnership to accelerate cloud and generative AI initiatives - Stories? ›

As part of the partnership, Coca-Cola has made a $1.1 billion commitment to the Microsoft Cloud and its generative AI capabilities. The collaboration underscores Coca-Cola's ongoing technology transformation, underpinned by the Microsoft Cloud as Coca-Cola's globally preferred and strategic cloud and AI platform.

How does Coca-Cola use artificial intelligence? ›

The company first looked to conventional human insights, conducting surveys to pinpoint flavors associated with the concept of the future. Later, Coca-Cola enlisted the support of AI to help in formulating flavor combinations and profiles, per the CNN report.

What do Coca-Cola's generative AI experiments mean for the brand's future? ›

It allows us to create more synergies. As long as we feel that we can create something that people can engage with and create a good experience for our brands, we will definitely continue to use the tool. If we can make something faster and use better insights as well, I think we'll continue to use that tool.

Which Coca-Cola launches beverage created with the help of artificial intelligence? ›

Coca-Cola launches beverage created with the help of artificial intelligence. The product, called Coca-Cola Y3000, is the latest flavor to launch under the company's Creations platform designed to highlight its signature soda while drawing in younger consumers.

When did Coca-Cola start using AI? ›

In 2009, Coca-Cola introduced its touchscreen soda fountain called Freestyle, which allows consumers to mix and match the flavours from a variety of 100 beverages. The machines are connected to the cloud and are AI-enabled.

How does Coca-Cola use business intelligence? ›

Coca-Cola Bottling Company's (CCBCC) business intelligence team handles reporting for all sales and delivery operations. Shawn Crenshaw, Senior Business Analysts explains how the team answers questions such as: “Are we delivering product at the time we say we're going to deliver it? Are we meeting that budget?

How does Coca-Cola use information technology? ›

Coca‑Cola also is using digital technology to create new consumer experiences via innovative programs like sip & scan, which lets consumers unlock experiences and prizes by scanning icons on co*ke packages with their mobile phones.

What is the artificial intelligence vending machine Coca-Cola? ›

The new artificial intelligence technology will also allow Coca-Cola to fine tune each machine to its location. By analyzing purchasing behaviors and customer data, the vending machines will be able to promote appropriate products for the area, and even offer discounts and deals which will be bespoke to that machine.

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